Optimizing work process & increasing efficiency
The McDonald’s restaurant chain in Hungary has 90 restaurants and 58 of them are focused on drive-in service. They opened their first restaurant in 1988 in downtown Budapest and the last one in Gödölö in early 2020, with plans to expand further in the next few years. Over the next 3 years, the client planned to redesign all of their restaurants to the “restaurant of the future” operating form. At the beginning of 2019, the entire Hungarian network was organized by 1 partner under the name Pogress Étteremhálozat Kft., As a Partner of McDonald’s Developmental Licensee.
The application we developed for McDonalds mainly focused on the needs of the HR and Operations departments. They needed a process-centric solution that could empower core competencies of their workers and leverage their intellectual capital.
The client had an old system that was used to schedule and train restaurant workers, which also took into account local labor rules. After initial meetings with their management Fourity had an accurate picture of what features and solutions were needed in these areas, also seeing the shortcomings of the previously used system.
McDonalds needed a technically modern, flexible and upgradeable system, which is functionally sustainable and could effectively replace the old application. It was also very important for our client to eliminate the shortcomings of the previous system.
Our application focuses on meeting the needs of the employees as well as respecting local labor rules. The training process of McDonald’s staff is redesigned as well as the tracking and periodic evaluation of their work. With our HR app now the management of the company can organize their work dynamic more efficiently, create statements as well as different reports and summaries. It supports effective business planning strategies in several areas in the process of optimizing restaurant’s operations management.